Privacy Policy

1. PRIVACY POLICY

1.1  This is the privacy policy (“Privacy Policy”) of PARTNER, operated by MJ Solutions Limited, and it explains how Mahjong365 receives, uses, and protects your personal information. Protecting your privacy and personal information is important to the Operator.

1.2 Your personal information will be held and processed in the Isle of Man pursuant to its data protection laws, which may or may not be equivalent to the data protection laws in the country of your residence.

2. APPLICABILITY OF THIS PRIVACY POLICY

2.1 By using this Website, you (the “Player”) agree to the terms of this Privacy Policy and the use and disclosure of your personal information as set out herein. The Operator will review this Privacy Policy periodically and reserves the right to modify and update it at any time.

2.2 Changes to this Privacy Policy will take effect immediately upon being notified on the Website via a prominent notice. Your continued use of the Website following such notification will constitute acceptance of the changes. The Operator recommends that the Player review this Privacy Policy periodically.

3. INFORMATION COLLECTED AND ITS USE

3.1 The Operator collects personal information when the Player uses this Website and processes transactions, including details of payment cards used. These card details are stored in fully encrypted format and are not accessible by the Operator. Personal information includes, but is not limited to: name, date of birth, residential address, email address, and phone number. This information is collected during registration or when using the Internet Gaming Facilities.

3.2 When the Player interacts with the Website or Internet Gaming Facilities, the Operator’s servers record administrative and traffic information including: source IP address, time and date of access, web pages visited, language preferences, crash reports, and browser type. This information is essential for the provision and improvement of the services.

3.3 The Operator may also collect personal information from third parties, such as financial institutions or credit providers, for account maintenance and credit or financial checks. The Player consents to such collection and use.

3.4 The Player’s personal information may be used:

1. to set up, manage, and administer accounts;
2. to make, settle, and pay bets or wagers;
3. for statistical purposes;
4. for market research and data analysis;
5. to analyze credit risk (if applicable);
6. to improve service and gaming experience; and
7. to comply with applicable licensing and regulatory requirements.

4. ACCURACY OF PERSONAL INFORMATION

4.1 It is the Player’s responsibility to notify the Operator of any changes in their personal information by sending an email to [email protected]. If any personal information is incorrect, the Player may request corrections by emailing [email protected] and providing login credentials and the details to be updated.

4.2 To obtain a copy of the personal information held or to raise queries about this Privacy Policy, contact [email protected].

5. DISCLOSURES

5.1 The Operator may disclose personal information:

1. if required by law;
2. if the Operator believes in good faith it is necessary to:
   1. comply with legal process;
   2. protect the Operator’s rights or property;
   3. ensure personal safety of users or the public;
3. to regulatory or licensing authorities;
4. to third parties for payment processing;
5. to intermediary gaming providers;
6. to payment management companies;
7. to third-party service providers;
8. to any entity that acquires the Operator or its business.

5.2 If the Player is found to have engaged in fraudulent activity (e.g., game manipulation, stolen credit card usage, chargebacks, or money laundering), the Operator reserves the right to share this information—including identity details—with other gaming sites, banks, card companies, and law enforcement agencies.

6. COOKIES

6.1 Cookies are small text files stored on the Player’s device to record preferences. The Operator uses cookies to monitor site usage, enhance features, and personalize the experience.

6.2 Players can choose to accept or decline cookies via browser settings. Declining cookies may limit functionality of the Website and Internet Gaming Facilities.

6.3 To learn more about cookies, visit www.allaboutcookies.org.

7. SECURITY

7.1 The Operator takes reasonable legal steps to ensure personal information is recorded accurately and securely. Data is destroyed once no longer legally required. 7.2 The Operator does not warrant security of information transmitted over the Internet. Transmission is at the Player’s own risk, but once received, the Operator will take reasonable steps to prevent misuse, loss, or unauthorized access.

8. INTERNET-BASED TRANSFERS

As the Internet is a global environment, using it to collect and process data may involve international transfers. By using the Website and communicating electronically, the Player consents to such processing.

RESPONSIBLE GAMBLING POLICY

1.1 The Operator is committed to a responsible gambling environment. While gambling can be recreational, it may pose risks for some users. The Operator aims to prevent underage and compulsive gambling while offering an enjoyable experience.

1.2 A self-exclusion feature is available. Players may exclude themselves for 7 days, 30 days, temporary indefinite (until request), or permanent exclusion. Players can also set a maximum loss limit for a 7-day period.

Players are advised to:

1. View gambling as entertainment, not income;
2. Understand Gaming Rules;
3. Bet only what they can afford to lose;
4. Avoid chasing losses;
5. Track money and time spent on gambling.

1.3 Players struggling with gambling should consider professional help. One such organization is www.gamcare.com.

Self-Exclusion of Player

Each player may self-exclude through the “My Account” section by ticking the “Self exclude me” checkbox. Self-exclusion prevents all betting and account access for a minimum of 6 months. Any funds in the account will be refunded to the preferred payment method.

Accounts under self-exclusion will not be reactivated during the exclusion period. If other accounts held by the player are discovered, those accounts will also be excluded. MJ Solutions’ minimum exclusion period is 6 months. During this time, players are encouraged to seek counseling support, such as through GamCare.co.uk. Reactivation requires evidence of regained control, such as proof of treatment.

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