Responsible Gambling

At Mahjong365, we are committed to providing a safe, fair, and enjoyable online gaming experience. Gambling should be treated as a form of entertainment, not as a means of income. We promote responsible gaming through tools, policies, and player support aimed at preventing problem gambling and underage access. Take the lead, play responsibly.

1. Our Commitment to Responsible Gambling

We recognize that while most users play for fun, a small percentage may experience difficulty in managing their gambling behavior. Mahjong365 is fully committed to:

• Promoting a safe gaming environment
• Supporting individuals who may be at risk of developing a gambling problem

If you believe that gambling is negatively affecting your life, we urge you to seek help immediately. Trusted organizations include:

• GamCare
• BeGambleAware
• Gamblers Anonymous

2. Guidelines for Safe Play

To help maintain control of your gambling behavior, we advise players to:

• Gamble for fun, not as a way to make money
• Set personal limits on time and money spent
• Never gamble to recover losses
• Take regular breaks
• Avoid gambling under the influence of alcohol or drugs
• Avoid gambling when feeling upset, anxious, or depressed

3. Setting Limits

To support responsible gambling, Mahjong365 provides self-service tools that allow you to:

• Set daily, weekly, or monthly deposit limits
• Limit your session time
• Exclude yourself temporarily or permanently

You can contact our Support Team at [email protected] and we’ll help you out.

4. Self-Exclusion Policy

If you feel the need to stop gambling altogether, we offer self-exclusion options:

• Self exclude

During the exclusion period:

• You will be unable to log in or place bets
• Promotional communication will be suspended
• Any remaining balance will be refunded upon request

To activate self-exclusion, log in and select “Self-Exclude” from the account section or contact us directly.

5. Underage Gambling

It is illegal for individuals under 18 years of age to use Mahjong365. We actively:

• Conduct age verification checks
• Suspend accounts pending proof of age
• Forfeit winnings and void bets placed by underage users

If you suspect a minor has access to Mahjong365, please notify us immediately. We recommend parental control software such as:

• Net Nanny
• Qustodio

6. Recognizing Problem Gambling

Signs that gambling may be a problem include:

• Spending more than you can afford
• Chasing losses
• Hiding gambling from friends or family
• Feeling anxious, guilty, or depressed about gambling
• Neglecting work, school, or personal responsibilities

If any of these sound familiar, we urge you to seek help or take a self-assessment via GamCare.

7. Our Support

The Mahjong365 team is trained to recognize problem gambling and respond appropriately. If you need assistance with account limits, exclusions, or general inquiries, contact us anytime at [email protected]

Responsible gaming is a shared responsibility between Mahjong365 and its players. We believe games should always be fun – never a burden. Let’s work together to keep it that way.

NOTE: Mahjong365 is not affiliated with, nor does it sponsor, any of the third-party organizations or websites mentioned above.